Obstacles to Improving Workflow


I asked this question during the recent CLE, Best Practices for Client Intake, Engagement, and Workflow.  You may be interested in the results:

For those who don’t have the time

This is a hard one, and I get it. But nothing will change unless you make the time.

I don’t have a magic solution for adding a 25th hour to the day. I do know that if something is important enough, we make room for it. So if you’re motivated, start by looking for time on your schedule. Find two one-hour blocks, whether they are close in time or a month apart. Schedule appointments with yourself. Mark the subjects “Workflow:brainstorm” and “Workflow:prioritize.” Commit to making the first time block outside the office. Leave your smartphone and other devices behind. Grab a legal pad, a pen or pencil, and go. Visit your favorite coffee shop or sit in the park.

Brainstorm

During the first time block, make a list of all the functions in your office that you’d like to improve. Dream small: “I wish saving email to the client’s file was easier,” or dream big: “We need a better conflict system.” Don’t rule anything out. Just let the ideas come and go until the hour is up.

prioritize

Your goal during the second time block is to prioritize. This can happen in your office IF you commit to working distraction-free. This means no phones, no checking email, no interruptions by others. You are in an appointment, albeit with yourself. If the temptations are too great, leave. As before, don’t bring devices.

Pull out the list of ideas from your brainstorming session and start marking what is most important: first, second, third, and so on. If you’re in your office, type up the list. If you’re out and about, take a moment when you get back to do so.

Investigate

Schedule another one hour appointment on your calendar. This third time block will be devoted to investigating options for the number one priority on your list. Google is your friend. Look for online reviews from neutral, authoritative sources. The ABA Legal Technology Resource Center is a good starting point. Check out blog posts that come up in search results. Ask colleagues by posting to a listserv. If you have an IT person, get their input. Ask staff. Depending on how complicated your first priority is, you make have to block out more time for this step. However, there are definitely some small-scale functions that you can reasonably investigate in an hour’s time.

Keep going: implement and master

Sticking with your number one priority, make a decision on which option you want to pursue. Schedule out more appointments on your calendar to implement the option. Then wait. Live with your new technology or process a while. Be prepared to make adjustments. When you are comfortable and feel you have mastered the new workflow, move on to priority number two and repeat the steps above. My point: you can find the time and you can make the time. It doesn’t have to happen all at once.

Procrastination

We sometimes procrastinate about improvements we know we should make because we feel overwhelmed or have trouble accepting change. Hopefully the approach outlined above will help you overcome these concerns. If after the brainstorming session you are worried that your priority list has nothing but large-scale items, consider reaching out for expertise. Ask colleagues for referrals to IT or other consultants. Consider using the practice management team at the OSB Professional Liability Fund. You don’t need to do it all, and you don’t need to do it alone. There is help. It may be that you would benefit by blocking out time for a second brainstorming session. Use this appointment to identify three things that are important to you that you can realistically accomplish in the next twelve months. Save your original list, but table it for now.

The Payoff

You can do this. Remember, if you are overwhelmed pick the top three things you know can be accomplished in the next twelve months. Save your other ideas, but table them for now.

Stay motivated! Improving workflows will make your life easier by eliminating unnecessary, repetitive steps. This will reduce your stress and free up more time. Who doesn’t want that? And with three or more successes under your belt, I know you’ll want to keep going.

All Rights Reserved 2018 Beverly Michaelis

 

The Best Legal Blog Posts of 2016

2016-word-cloudIf you’ve followed my blog for a year or more, you know I generally publish a “Year in Review” post.  This December I thought I’d take a slightly different approach. Instead of a comprehensive list, I’m filtering it down to my personal favorites. And while it may be controversial, I’m calling this compilation The Best Legal Blog Posts of 2016.  There is plenty of good stuff out there, but this is the best that has appeared here.  Mostly my content, but also sourced from other great writers.

Client Relations

eCourt and court procedures

Finances

Marketing

Security

Staffing

Technology

Time Management

All Rights Reserved 2016 Beverly Michaelis

Best Free Productivity Apps for the iPhone and iPad

Last week we took a look at nine free iOS apps to help you track expenses and mileage, organize bills, calculate on the go, budget, make smart purchases, and track packages. This week we focus on free productivity apps for project management, paperless meetings, better communication, security, task management, file sharing and storage, workflow, video conferencing, scanning, PDFs, eSigning, notetaking, sketching, languages, and business travel.

Project Management

Trello is the free, flexible, and visual way to organize anything with anyone. Forget lengthy email threads, out-of-date spreadsheets, sticky notes, and clunky software for managing your projects. Trello lets you see everything about your project in a single glance.  Compatible with Apple Watch.

Paperless Meetings

minute-iconUse Minute to conduct easy paperless meetings. Instantly invite attendees, turn agendas into meetings, import and share documents from Dropbox, Evernote, email, etc. Collaborate on notes, to-dos, decisions, and documents. Delegate tasks to attendees. After the meeting read and revise notes and export meeting minutes.

 Better Communication

Rather than worrying about your data allowance or cell signal, WhatsApp lets you send messages over Wi-Fi or a mobile data connection instead. Send and receive photos free over Wi-Fi* with no size restrictions. (*Or if you have unlimited mobile data.)

Security

1passwordKeep track of passwords, security codes, and alarm codes in one place with 1Password. Search to find what you’re looking for on any connected device. Save and fill passwords, credit cards, and addresses into webpages with a single click. Keep your data safe and encrypted. Unlimited installations with paid subscription. Compatible with Apple Watch. (Free 30 day trial; $5 per month subscription.)

Task Management

todoist-iconAdd, complete, and re-schedule tasks from any device, even offline with Todoist. Automatic 24/7 sync. Create sub-tasks and sub-projects, set priorities, and color-code projects. Share projects, assign tasks, and add comments all within the app. Instant notifications will keep you up-to-date whenever changes are made. Compatible with Apple Watch.

easilydoEasilyDo connects to online services, like your email, calendar, and Facebook, then looks for things it can help you get done. For example, it might ask you if you’d like to add contact details of someone who emailed you to your address book. Or it might spot an upcoming birthday. (Best for personal use.)

File Sharing and Storage

Transfer files instantly across Mac, iOS, Android, and Windows platforms using simple drag and drop with Instashare Air Drop. Transfer any file type (MP3, images, PDF, slide decks, docs, and more). Any size. Completely secure – files are transferred only between devices – no copy is kept in the cloud. Supports older devices: back to iPhone 3Gs and iPad. No need to register, just open the app, and start sharing. No email account, no passwords required.

hightailUse Hightail (formerly YouSendIt) to upload files to a shared project area called a Space then name it and add context or project goals. Solves the problem of oversized email attachments. Upload to Hightail instead and send your recipients a link. Supports PDF, docx, PPT, png, and other file formats. Documents can be secured with an access code.  (Free 250 MG storage.)

Workflow

Use Clips to clip from anything from anywhere: quotes, links, stories, images. Ideal for users who write a lot on their iPhone and iPad or hate switching between apps to copy-and-paste. The custom keyboard doesn’t log any of your input and requires no use of the Internet. Sync across all iOS devices through your private iCloud account with the Pro version.  Compatible with Apple Watch.

ifttt“If this, then that.” Use ifttt to automate just about anything: create events in Google Calendar with only a few taps; keep your team in sync with scheduled reminders for Slack; catalog important email from your inbox in an Evernote notebook to go over later; sync files quickly. Ifttt makes two separate apps work together!

Video Conferencing

zoomZoom offers quality video and audio conferencing – available for mobile devices and on the desktop.  Screen share apps and photos, send files, annotate, mute attendees (or not), easily invite phone, email, or company contacts.  (Free for 50-person or less meetings that last no longer than 40 minutes.)

Scanner and Whiteboard Converter

CamScanner turns photos of sketches, receipts, sticky notes, and whiteboard notes into editable files. Make digital copies of printed documents, business cards, or posters and trim them precisely. Printed text is automatically recognized (using OCR) so you can search for words in images and copy and edit them.  200MB free storage.

PDFs and eSigning

Adobe Acrobat Reader DC is a PDF viewer made specifically for the iPhone. Take a picture of your handwritten signature on your mobile device, and then sync it to sign PDFs at your desk or on the go. Annotate PDFs or mark-up files.  Draw on the screen with the drawing tool. Store, access, and share files from your Dropbox account.  (In-app purchases may apply.)

signnowUse SignNow to sign documents with your finger. Fill and complete PDF, Word, or rich text documents. Open documents from your inbox, Dropbox, and more. Easily collect signatures from multiple people. Secured with bank quality encryption.  (Sign up to five documents per month at no charge.)

Notetaking and Sketching

Use Paper 53 to draw on photos or quickly spotlight details. Sketch diagrams, charts, and drawings. Want to add titles to notes?  Swipe left. Want to add a checklist? Swipe right.

Learn Languages

duolingoUse the free Duolingo app to read, listen, and speak Spanish, French, German, Portuguese, Italian, Irish, Dutch, Danish, Swedish, and English.  Learn languages in bite-sized lessons: Apple’s iPhone App of the Year.  (In-app upgrades available.)

Business Travel

Hopper hopper-iconconstantly monitors prices to find great deals on airfare. Shows you the best time to go, predicts the right time to book flights, and where to buy.  Includes personalized tips.  Promises savings of 40% or more on your next flight.  A best app of the year winner in 2015.

Input your itinerary and GateGuru will automatically provides you with the check-in airport terminal, airport weather, gate arrival and departure information, real-time flight status, estimated TSA security wait times, airport food and amenity information, airport maps and tips, last minute rental car bookings.

All Rights Reserved 2016 Beverly Michaelis

Best Business Apps for the iPhone

Are you an iPhone user?  Maybe a business owner?  Or someone who likes to learn about new apps?  If you’re in the vicinity of Central Oregon, consider taking Best Business Apps for the iPhone this October at Central Oregon Community College’s Chandler Lab.

Get the most out of your iPhone by discovering over 25 top-rated business productivity apps.

  • Learn how to scan and edit documents on the go
  • Schedule tasks with a tap of your finger
  • Sign a document on your phone
  • Share any type of file across platforms (iOS, Android, Windows, and Mac)
  • Transform whiteboard notes or sketches into an editable document
  • Connect apps and actions together with workflows to automate tasks
  • And more!

This will be a hands-on learning experience.  Download and follow along as I describe and demonstrate!  These apps are hidden gems and free to download from the App Store.  (With a few bonus paid apps thrown in.)

Prerequisite: Requires iPhone 4s or later with iOS 9.3.1 installed.

Read more and register here.

Best Business Apps for the iPhone

Calling all friends and readers in or near Central Oregon – coming this October to Chandler Lab, Best Business Apps for the iPhone.  

Make the most out of your iPhone by discovering over 25 top-rated business productivity apps.

  • Learn how to scan and edit documents on the go
  • Schedule tasks with a tap of your finger
  • Sign a document on your phone
  • Share any type of file across platforms (iOS, Android, Windows, and Mac)
  • Transform whiteboard notes or sketches into an editable document
  • Connect apps and actions together with workflows to automate tasks
  • And more!

This will be a hands-on learning experience.  Download and follow along as I describe and demonstrate!  These apps are hidden gems and free to download from the App Store.  (With a few bonus paid apps thrown in.)

Prerequisite: Requires iPhone 4s or later with iOS 9.3.1 installed.

Read more and register here.