Legal Trends – 2019 ABA TECHSHOW

Curious about legal trends? Here are some interesting statistics and takeaways discussed at the 2019 ABA TECHSHOW:

When rating lawyers, people complain more about customer service issues than the cost of legal services.

When selecting a lawyer, clients value guidance, certainty, and clarity.

When assessing the emotional state of clients, lawyers chronically underestimate feelings of confusion, disbelief, frustration, and urgency.

Lawyers and clients are on opposite ends of the spectrum when it comes to communication:

    • The majority of lawyers expect clients to send an email or visit the office in person when asking to schedule an appointment. In reality, clients shun both approaches and prefer overwhelmingly to call.
    • 70% of clients want to meet in person when sharing all the details or facts of a situation. 18% are willing to meet by phone. Similarly, clients want to hear lawyers explain the legal aspects of their case in person (55%) or by phone (23%) not by email or other means.
    • For getting quick questions answered, 46% of clients prefer the phone, 29% prefer email.
    • Lawyers strongly prefer to call with status updates (64%), but clients are split between phone (37%) and email (35%) in their preference.
    • Signing, viewing, or delivering documents? 64% of clients prefer to do this in person. 20% are okay with email. Interestingly, 35% of lawyers prefer to review documents with clients by phone – only 5% of clients preferred this method.
    • Websites and client portals only factored significantly into client preferences in two areas: checking the hours a lawyer is spending on a case (26% of clients) and making payments (31% of clients).

Key Takeaways

  1. Solicit feedback from clients.
  2. Consider using client surveys that measure your “net promoter” or client loyalty score. Survey Monkey is one example.
  3. Focus on in-person moments with clients and minimize interruptions.
  4. When deciding whether to call, email, or meet in person, put the client first. For the most part, clients want to talk – not read messages or correspondence.

For more information and a link to the complete legal trends report, see my story on Wakelet.

All Rights Reserved 2019 Beverly Michaelis

2019 ABA TECHSHOW – 60 Tips

It could be anything!

If you’re referring to the annual “60 in 60” tips session at the ABA TECHSHOW you are absolutely right! From useful websites to new apps, gadgets, or tools for lawyers – the content is always unpredictable.

For all the details from TECHSHOW 2019, see my full story on Wakelet. Meanwhile, here are a few of the highlights:

  • Checkli.com – free checklist maker.
  • Flow-e – email client that turns your messages into a visual (Kanban style) task board.
  • Instant tethering – use your Android phone to connect more than 45 Chrome/Android devices.
  • MileIQ – free mileage tracking that integrates with Office 365.
  • PassProtect – realtime check for potentially unsafe passwords.
  • Poll Everywhere – polling software that integrates with connected presentations, updating slides in real time as answers are texted in.
  • Rocket Book – a pen and paper notebook that saves what you write to the cloud. Erase your notes using your microwave oven when you use Pilot FriXion pens.
  • Tweet Delete – automatically delete old tweets from your Twitter account.
  • Windows 10 GodMode – If you’re sick of switching between Settings and the Control Panel or searching for your lost settings in Windows, use GodMode.

There’s so much more … like where to find a wireless “endoscope” smartphone camera to explore hard-to-reach locations.

Hopefully I’ve tempted you. Check out the complete list from 60 in 60! Where else will you learn how to enable private browsing, design better slide decks, create shortcuts for your iOS devices, find the best Chrome extensions, or access a legal keyboard with over 35 legal symbols and functions in one keystroke?

All Rights Reserved 2019 Beverly Michaelis

 

Bidding Adieu to TECHSHOW

Last month I highlighted the ever-popular “60 in 60” tips, websites, gadgets, and resources from the 2018 ABA TECHSHOW as well as some great advice from security experts. Before we say goodbye to 2018 entirely and turn our thoughts to 2019, I wanted to share some of the other stories I curated from this conference:

If any of these topics interest you, click on the links above to learn more.  See you next week at Best Practices for Docketing, Conflicts, Disengagement, and File Retention.

All Rights Reserved 2018 Beverly Michaelis

 

Focus on Security – More from the 2018 ABA TECHSHOW

We all know that securing our law firms and protecting client information is our ethical duty. Thus, the continuing focus on security at this year’s ABA TECHSHOW.

Among the topics:

Of course, there were the usual reminders: don’t use unsecured WiFi, don’t click without thinking, watch out for keyloggers when using public computers, and use strong (and unique) pass phrases for all accounts.

Even so, reminders don’t hurt.  And we need to stay on top of trends like how to secure your phone when traveling or Internet-connected printers, TVs, baby monitors, or appliances that may be spying on us.

So get a cup of coffee or tea, and take five with me.  Check out these “best of” summaries of what the experts at TECHSHOW shared:

For more summaries of 2018 ABA TECHSHOW tips, advice, apps, websites, and other useful resources for lawyers, see my main Wakelet page.

All Rights Reserved 2018 Beverly Michaelis

The Best of 60 in 60 from the 2018 ABA TECHSHOW

It’s hard to categorize the annual “60 in 60” tips session at ABA TECHSHOW because it could be anything – useful websites, new apps, career resources, gadgets, editing and proofreading tools for lawyers, or anything else the panelists find that we can’t live without.  Below is a sample of what was covered this year.  For the complete list, view my story on Wakelet.

The short list from 60 in 60

  • TimeFlip – a battery-powered cardboard polygon that uses an app on your smartphone to track time spent on meetings, phone calls, email, and other tasks.
  • Dryver – the mobile app where you can hire a driver starting at $15.95/hour to drive you around in your own car.
  • Ceev.io – the free Chrome extension that uses your LinkedIn profile to create a resume. Here’s mine. Choose from four themes, nine accent colors, and five different fonts at no charge. Unlock more options for $10.  My tip: also consider Strikingly, which allows you to create a website using your LinkedIn profile.
  • The Noris digital pencil from Staedtler – an electromagnetic input pencil that feels like your old #2, looks like your old #2, and works with Samsung smartphones.
  • Sideways Dictionary – a site that demystifies tech babble like “sandboxing” or “honeypot,” which have nothing to do with kids playing or bears eating honey.
  • PerfectIt – an intelligent editor and proofreader with a special style sheet specifically designed for lawyers. $99 a pop, integrates with Microsoft Word. Check out the free trial.
  • Flow-e – an email and task management platform combined to transform your inbox into a highly visual task board (Kanban style) or Sanebox, which automatically filters unimportant email out of your inbox (works with Gmail, Office 365, Apple iCloud, etc.).

There’s so much more … like how to create your own digital medical exhibits

Hopefully I’ve tempted you. Check out the complete list from 60 in 60!  Where else will you learn how to validate websites, determine if your passwords have been compromised, use private browsing, convert your blog into a podcast, check Google trends, or mute calls using your Apple watch?

All Rights Reserved 2018 Beverly Michaelis

Postscript

For more summaries of 2018 ABA TECHSHOW tips, advice, and resources for lawyers, see my main Wakelet page.