Best Practices for Virtual Meetings

 

Virtual meetings are here to stay for the foreseeable future. How can you get the most out of these remote conversations? Are there etiquette rules? Here are some pointers curated from around the Web.

Learn the technology beforehand

Nothing is worse than being on an audio or video conference call and hearing background interruptions or the sound of someone keyboarding, eating, or talking to someone in the room.

Before the meeting begins, learn how to (a) mute and unmute yourself; (b) test your camera; (c) test your microphone; (d) frame your video; (e) Enable a virtual background if offered by your video conferencing app; and (f) avoid using a mobile device. Go with a laptop or desktop computer instead.

As NW Sidebar points out, if your phone isn’t on a stable surface, the sound of it sliding around will be annoying. So are your alarms and notifications – although that may happen on your laptop or desktop too.

I would add: (g) mute or apply DND (do not disturb) to anything and everything you can – landline, mobile phone, tablet, etc. (h) treat the conference call as you would treat an in-person client meeting. Don’t permit interruptions and give the conversation your undivided attention. (i) Consider investing in a headset for comfort, convenience, and improved sound quality.

Give video calls a break

As many have suggested, not all meetings need to be face-to-face video. Simply picking up the phone works well for most clients. Don’t feel pressured to Zoom just because the Internet went wild over it. (More below.) A telephone call is convenient, cost-effective, and hassle free.

Message privately

During a group video conference call it can be challenging to have a side conversation with one person. Private messaging is the solution. Obviously, this feature needs to be available in your video conferencing app. In addition, you should choose an app with appropriate security if you are discussing client matters.

Use networking platforms

If you’re seeking to connect to other professionals, don’t forget about LinkedIn. If you are on social media, use the tool of your choice to reach out. If you belong to an OSB listserv, remember that listserv conversations are public record. When you see an interesting thread, keep your communication private by sending a direct email to that individual. In the right situation, it could make sense to launch a conversation with a group of listserv members – just remember to do it outside the listserv itself by sending separate messages. As noted above, the phone is also your friend. Use it to catch up with an old acquaintance or contact someone new.

Best practice tips on video client meetings

From the Law Society of BC:

  1. Advise the client not to share the links with anyone else;
  2. Access the links through a secured Wi-Fi network;
  3. Confirm the client’s consent to proceed in this manner;
  4. Ask that all individuals in the remote location introduce themselves;
  5. Ensure no one else is at the remote location who may be improperly influencing the client;
  6. Make sure that audio and video feeds are stable and that you can hear and see all parties;
  7. Do not allow clients to screen share by default. As the host you should be able to manage the screen sharing;
  8. Do lock the meeting once the client or clients have joined the call;
  9. Where identification is produced to support verification of identity, ensure that a copy of the document (front and back) is sent to you in advance of the online meeting (consider requesting high resolution) and that when it is produced during the meeting the entire document is visible and legible;
  10. Determine how to provide the client with copies of the document executed remotely;
  11. Confirm your client’s understanding about the documents they are executing and provide adequate opportunity for them to ask questions during the video conference; and
  12. Maintain detailed records including: date, start and end time, method of communication, identity of all present, and minutes of content of meeting. Read more here.

Alternatives to Zoom

The world seemed to go Zoom crazy during stay-at-home pandemic orders. I love Zoom – and p.s. – with its new privacy and security features meeting hacks no longer occur. However, if you’re looking for alternatives, check out this list from Business Today. Several of the options mentioned in the article are encrypted, a must-have for client confidentiality.

All Rights Reserved 2020 – Beverly Michaelis

How to Work Remotely

For those of you struggling to figure out how your business can adapt to the age of COVID-19, here’s the good news: it can be done!

The keys, according to Washington Lawyer Jordan L. Couch, are:

  • Setting up a VPN & Remote Desktop
  • Grabbing What You Need from the Office
  • Taking Online Signatures
  • Using Cloud Storage
  • Scheduling Video Conferences and Investing in VoIP

Read more at the link below.

via How to Work Remotely as a Lawyer: An Innovator’s Guide to Law in the Time of Coronavirus — NWSidebar.

My two cents?

VPN and Remote Desktop

Remote access allows you to get to all your office files from home. Learn more by reading this post.

Grabbing What You Need at the Office

Plan before you go. If you have staff, ask for input then make a list. Find a cardboard box, sacks, or anything you can use to carry office supplies and the like – ideally virus-free and ready to go. If you’re not sure whether the carriers you’re using to bring stuff home are good to go, then disinfect. Be prepared to do it again or to “quarantine” carriers when you return home.

  • If you were last in the office four or more days ago – everything you bring home is virus-free. This assumes no one else has been in your space and had access to files or items in your workspace.
  • If you were in the office more recently, prepare to disinfect what you bring home or quarantine it for three days. The virus lives on plastic for three days and plastic is EVERYWHERE in our offices – keyboards, mice, phones, etc. Read more here.
  • Protect yourself. If you are in a firm, office share, rent space, or pay for custodial services, assume someone has been in your space and protect yourself according to CDC guidelines.

Digital Signatures

I first wrote about digital signatures in 2012. I’m a big fan. See the heading Digital Signing Apps in this post for recommendations.

Cloud Storage

If you already have Microsoft Office 365, use OneDrive. If you have Google Apps, use Google Drive. Mac user? Why iCloud of course. Otherwise, think about Box or Dropbox Business.

Phone conferencing

VOiP isn’t essential. If you use your cell phone for business, you’re already set. If you rely on an office landline, contact your provider about call forwarding. Minimally change your outgoing message so clients know you’ll be monitoring and returning calls remotely.

Video conferencing

I love Zoom for video conferencing! All my webinars are conducted through Zoom.

All Rights Reserved 2020 Beverly Michaelis

Best Free Productivity Apps for the iPhone and iPad

Last week we took a look at nine free iOS apps to help you track expenses and mileage, organize bills, calculate on the go, budget, make smart purchases, and track packages. This week we focus on free productivity apps for project management, paperless meetings, better communication, security, task management, file sharing and storage, workflow, video conferencing, scanning, PDFs, eSigning, notetaking, sketching, languages, and business travel.

Project Management

Trello is the free, flexible, and visual way to organize anything with anyone. Forget lengthy email threads, out-of-date spreadsheets, sticky notes, and clunky software for managing your projects. Trello lets you see everything about your project in a single glance.  Compatible with Apple Watch.

Paperless Meetings

minute-iconUse Minute to conduct easy paperless meetings. Instantly invite attendees, turn agendas into meetings, import and share documents from Dropbox, Evernote, email, etc. Collaborate on notes, to-dos, decisions, and documents. Delegate tasks to attendees. After the meeting read and revise notes and export meeting minutes.

 Better Communication

Rather than worrying about your data allowance or cell signal, WhatsApp lets you send messages over Wi-Fi or a mobile data connection instead. Send and receive photos free over Wi-Fi* with no size restrictions. (*Or if you have unlimited mobile data.)

Security

1passwordKeep track of passwords, security codes, and alarm codes in one place with 1Password. Search to find what you’re looking for on any connected device. Save and fill passwords, credit cards, and addresses into webpages with a single click. Keep your data safe and encrypted. Unlimited installations with paid subscription. Compatible with Apple Watch. (Free 30 day trial; $5 per month subscription.)

Task Management

todoist-iconAdd, complete, and re-schedule tasks from any device, even offline with Todoist. Automatic 24/7 sync. Create sub-tasks and sub-projects, set priorities, and color-code projects. Share projects, assign tasks, and add comments all within the app. Instant notifications will keep you up-to-date whenever changes are made. Compatible with Apple Watch.

easilydoEasilyDo connects to online services, like your email, calendar, and Facebook, then looks for things it can help you get done. For example, it might ask you if you’d like to add contact details of someone who emailed you to your address book. Or it might spot an upcoming birthday. (Best for personal use.)

File Sharing and Storage

Transfer files instantly across Mac, iOS, Android, and Windows platforms using simple drag and drop with Instashare Air Drop. Transfer any file type (MP3, images, PDF, slide decks, docs, and more). Any size. Completely secure – files are transferred only between devices – no copy is kept in the cloud. Supports older devices: back to iPhone 3Gs and iPad. No need to register, just open the app, and start sharing. No email account, no passwords required.

hightailUse Hightail (formerly YouSendIt) to upload files to a shared project area called a Space then name it and add context or project goals. Solves the problem of oversized email attachments. Upload to Hightail instead and send your recipients a link. Supports PDF, docx, PPT, png, and other file formats. Documents can be secured with an access code.  (Free 250 MG storage.)

Workflow

Use Clips to clip from anything from anywhere: quotes, links, stories, images. Ideal for users who write a lot on their iPhone and iPad or hate switching between apps to copy-and-paste. The custom keyboard doesn’t log any of your input and requires no use of the Internet. Sync across all iOS devices through your private iCloud account with the Pro version.  Compatible with Apple Watch.

ifttt“If this, then that.” Use ifttt to automate just about anything: create events in Google Calendar with only a few taps; keep your team in sync with scheduled reminders for Slack; catalog important email from your inbox in an Evernote notebook to go over later; sync files quickly. Ifttt makes two separate apps work together!

Video Conferencing

zoomZoom offers quality video and audio conferencing – available for mobile devices and on the desktop.  Screen share apps and photos, send files, annotate, mute attendees (or not), easily invite phone, email, or company contacts.  (Free for 50-person or less meetings that last no longer than 40 minutes.)

Scanner and Whiteboard Converter

CamScanner turns photos of sketches, receipts, sticky notes, and whiteboard notes into editable files. Make digital copies of printed documents, business cards, or posters and trim them precisely. Printed text is automatically recognized (using OCR) so you can search for words in images and copy and edit them.  200MB free storage.

PDFs and eSigning

Adobe Acrobat Reader DC is a PDF viewer made specifically for the iPhone. Take a picture of your handwritten signature on your mobile device, and then sync it to sign PDFs at your desk or on the go. Annotate PDFs or mark-up files.  Draw on the screen with the drawing tool. Store, access, and share files from your Dropbox account.  (In-app purchases may apply.)

signnowUse SignNow to sign documents with your finger. Fill and complete PDF, Word, or rich text documents. Open documents from your inbox, Dropbox, and more. Easily collect signatures from multiple people. Secured with bank quality encryption.  (Sign up to five documents per month at no charge.)

Notetaking and Sketching

Use Paper 53 to draw on photos or quickly spotlight details. Sketch diagrams, charts, and drawings. Want to add titles to notes?  Swipe left. Want to add a checklist? Swipe right.

Learn Languages

duolingoUse the free Duolingo app to read, listen, and speak Spanish, French, German, Portuguese, Italian, Irish, Dutch, Danish, Swedish, and English.  Learn languages in bite-sized lessons: Apple’s iPhone App of the Year.  (In-app upgrades available.)

Business Travel

Hopper hopper-iconconstantly monitors prices to find great deals on airfare. Shows you the best time to go, predicts the right time to book flights, and where to buy.  Includes personalized tips.  Promises savings of 40% or more on your next flight.  A best app of the year winner in 2015.

Input your itinerary and GateGuru will automatically provides you with the check-in airport terminal, airport weather, gate arrival and departure information, real-time flight status, estimated TSA security wait times, airport food and amenity information, airport maps and tips, last minute rental car bookings.

All Rights Reserved 2016 Beverly Michaelis