Tag Archives: Billing

Strengthening Client Relationships During COVID-19

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Client needs are evolving. Has your service model kept pace?
Learn how to innovate and adapt to build better, sustainable relationships.


REGISTER NOW FOR
Strengthening Client Relationships During COVID-19
WEDNESDAY, DECEMBER 2 AT 10 AM PACIFIC


This program will focus on:

Identifying changing client needs
Becoming more client-centric
Advancing client service through technology
Adapting your communication style
Maximizing social media and website content to reassure clients
Developing flexible fee arrangements and billing practices
Improving client retention and renewing relationships

Date/Time/Location

Wednesday, December 2, 2020 from 10:00 a.m. to 11:00 a.m. Pacific Time.  This is a live, online webinar. 

Register Now!

Registration is open for Strengthening Client Relationships During COVID-19.

Who Should Attend?

Lawyers, legal staff, conflict managers, or office administrators – anyone interested in improving client relationships during challenging times.

Group Discounts

Discounts available to firms who wish to register 5 or more attendees. Contact organizer to arrange a discount code before registering: beverly@oregonlawpracticemanagement.org.

Does the Program Include Written Materials?

Yes. Written materials will be distributed electronically to attendees.

Questions, Live Polling, and MCLE

Questions are welcome during the live event.  Attendees are also encouraged to participate in live, anonymous polling. OSB MCLE credit pending.

All Rights Reserved 2020 Beverly Michaelis

Looking Back at 2019

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Looking back at 2019 we covered a lot of ground. From posts on your career and well-being to eCourt, court procedures, finances, security, technology, and more. Here’s the recap:

Career

eCourt and Court Procedures

Finances

Security

Technology

Well-Being

Workflow and Office Systems

Odds & Ends

Happy (almost) New Year’s Eve and Happy New Year!

All Rights Reserved 2019 Beverly Michaelis

Last Call for Getting Paid – October 2 CLE Event

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Don’t miss out on the chance to attend “Getting Paid” on Wednesday, October 2, 2019.  Learn how to talk to clients about money, incentivize clients to pay, collect accounts receivable, and modernize billing and payment practices. Designed for lawyers, legal staff, and office administrators – anyone interested in improving billing and collection practices.

When and Where

Wednesday, October 2, 2019 from 10:00 a.m. to 11:15 a.m. Pacific Time. This is a live, online webinar.

How to Register

Click here, choose the image above, or visit the Upcoming CLE page. Secure payment processing powered by Eventbrite. Visa, MasterCard, Discover, and American Express accepted. Program materials included in the $25 registration price. Group discounts available to firms who wish to register 5 or more attendees. Contact me for more information.

Topics include

  • Identifying your fee strategy
  • Ensuring the client is invested in the case
  • Documenting and reinforcing fee discussions
  • Exploring the advantages of automated billing systems
  • Using billing descriptions clients understand
  • Making it easy for clients to pay
  • Sourcing the latest options in credit card processing and click-to-pay invoicing
  • Unbundling services to meet marketplace demands
  • Offering hybrid fee agreements
  • Getting practical about collection

Can’t Attend?

Video and audio recordings will be available to download along with the program materials shortly after the live program event.  Price: $25. Contact me or visit my online CLE store to place an order.

Don’t Miss Out!

All Rights Reserved 2019 Beverly Michaelis