Client needs are evolving. Has your service model kept pace?
Learn how to innovate and adapt to build better, sustainable relationships.
This program will focus on:
Identifying changing client needs
Becoming more client-centric
Advancing client service through technology
Adapting your communication style
Maximizing social media and website content to reassure clients
Developing flexible fee arrangements and billing practices
Improving client retention and renewing relationships
Wednesday, December 2, 2020 from 10:00 a.m. to 11:00 a.m. Pacific Time. This is a live, online webinar.
Registration is open for Strengthening Client Relationships During COVID-19.
Who Should Attend?
Lawyers, legal staff, conflict managers, or office administrators – anyone interested in improving client relationships during challenging times.
Discounts available to firms who wish to register 5 or more attendees. Contact organizer to arrange a discount code before registering: firstname.lastname@example.org.
Does the Program Include Written Materials?
Yes. Written materials will be distributed electronically to attendees.
Questions, Live Polling, and MCLE
Questions are welcome during the live event. Attendees are also encouraged to participate in live, anonymous polling. OSB MCLE credit pending.
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