Identifying changing client needs Becoming more client-centric Advancing client service through technology Adapting your communication style Maximizing social media and website content to reassure clients Developing flexible fee arrangements and billing practices Improving client retention and renewing relationships
Today is Memorial Day. A fitting time to share some facts and traditions about the meaning behind the day. The following comes from The Old Farmer’s Almanac.
A Very Brief History
Honoring ancestors by decorating and cleaning graves is an ancient practice. Recognizing the military dead specifically started in earnest after the Civil War, usually on the occasion of family gatherings and picnics in the summer. The holiday we know today began in 1971.
The Red Poppy
The origin of wearing a red poppy comes from a poem written over 100 years ago:
In November 1918, days before the official end of the war, an American professor named Moina Michael wrote her own poem, “We Shall Keep the Faith,” which was inspired by McCrae’s “In Flanders Fields.” In her poem (also shown below), she mentioned wearing the “poppy red” to honor the dead, and with that, the tradition of adorning one’s clothing with a single red poppy in remembrance of those killed in the Great War was born. Moina herself came to be known—and honored—as “The Poppy Lady.”
Learn more about Decoration Day, aka Memorial Day here.
You don’t really have to choose, because in 2020 you’ll see posts on all these topics and more!
STREAMLINE YOUR PRACTICE IN THE NEW YEAR
We begin the year with a Fresh Start. If you’ve ever felt disorganized or overwhelmed, this post is for you. No habit or office system is written in stone. You can make adjustments, update your practices, or create new procedures. For a kickstart, visit this blog next Monday.
Collecting fees is a battle every lawyer fights. We’ll start the new year with a deeper understanding of fee agreements, billing, and collections.
BETTER TECH FOR EVERYONE
Every year brings new tech tips, gadgets, and websites worth your time and investment. If you just can’t wait, check out 2019’s Technology Tips for Busy Legal Professionals, featuring workflow automation, the importance of practice management integration, better email management and document drafting with apps, ink-to-digital notebooks, specialty legal keypads, smart conference room cameras, how to create a free online business profile, ethically-compliant business texting, online contract lawyering resources, AI-powered legal research, and more.