Join me for a CLE on Wednesday, December 6, 2017 about how to cultivate your network, balance client expectations, proactively control social media content, meet client needs, and become more client-centric by exploring the 7 steps to building better client relationships:
- Capturing better clients
- Polishing communication skills
- Advancing client service through technology and staff
- Managing social media
- Improving client satisfaction
- Strengthening client retention
- Renewing relationships
Topics include how to CYA the right way, how to say “no” gracefully, dos and don’ts when responding to negative online reviews, how to thank clients as part of your everyday, the simple six-step process to stay in touch, and why you should modernize fee arrangements and billing.
Wednesday, December 6, 2017 from 10:00 a.m. to 11:30 a.m. Pacific Time. This is a live, online webinar.
Who Should Attend?
Lawyers, office administrators, or staff – anyone interested in building better client relationships.
Discounts available to firms who wish to register 5 or more attendees. Contact organizer to arrange a discount code before registering: firstname.lastname@example.org.
Does the Program Include Written Materials?
Yes. Written materials are distributed electronically with your registration confirmation.
Ask Questions/Live Polling
Questions are welcome during the live event. Attendees are also encouraged to participate in live, anonymous polling.
$25 – Visit the Upcoming CLE page, click here, or choose the Register button below. Secure payment processing powered by Eventbrite. Visa, MasterCard, Discover, and American Express accepted. Program materials included in the registration price.
1.50 practical skills pending.
Video and audio recordings of 7 Steps to Building Better Client Relationships will be available to download along with the program materials following the December 6 CLE. Price: $25. Contact me or visit my online CLE store after December 6.
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